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Covid19 - measures and precautions

(updated 12 September)

We hope that you, your family and friends have come through recent months safely and we are pleased to welcome you (back) to our home. Whilst not wanting to bombard you with detailed risk assessments and cleaning specs, we would like to re-assure you about the necessary steps that we are taking to try and minimise risk for our guests, our family and our community in the current circumstances. We have successfully applied for the 'Good to Go' industry award which confirms that we have put the necessary processes in place and are adhering to Government and industry guidance.


Rest assured that despite any physical distancing that may be necessary at the moment, the warm Highland welcome has not changed (nor have the home baked cakes and shortbread), even in these somewhat bizarre times. If you have any questions or concerns please do contact us.

pre-stay - we ask if you are feeling unwell or unsure of travelling, to please get in touch regarding your booking, our cancellation policy will remain flexible, but we do need to know if you are unable to travel. Last minute cancellations and no shows affect the purchasing decisions and preparations as well as the income of small businesses, so please do call to discuss your situation. 


If a guest arrives exhibiting symptoms of Covid19 we reserve the right to refuse accommodation. Should you develop symptoms whilst staying with us please let us know immediately, in accordance with advice from the UK and Scottish Governments you will need to leave and return home.


If we need to close the B&B due to government restrictions, or because we need to self isolate, we will contact you as soon as we can. We will either cancel your visit or move your stay to another date if you prefer. We will also try our best to recommend a similar property locally provided they are able to stay open.

welcoming you -  we are changing our check in time to start from 4pm in order to ensure we have sufficient time to clean between guests.


We are no longer shaking hands with guests on arrival and departure and will aim to maintain physical distance whilst warmly welcoming you to the house. We are wearing masks in the public areas of the house and ask that guests do too. There is sanitiser from The Highland Soap Company in place at the front door, sitting room and dining room and would ask that this is used by guests upon arrival and on entering these public rooms. We also encourage guests to wash their hands thoroughly once they have been shown to their room and frequently throughout their stay. If you encounter our other guests during your stay we ask that you maintain physical distancing and refrain from shaking hands in greeting.

We have removed information folders from rooms and reduced the numbers of cushions, books and DVDs. We will email you local information and house safety information prior to arrival so that you can peruse it on your own device. We have wifi throughout the house. You are welcome to borrow books/ DVDs from the bookshelves on the stair and upper landing; if you do, would you please leave them on your bed when you depart so that we know they have been used and we can then quarantine them before making them available to other guests.


sitting and dining rooms - afternoon tea can be taken either in the sitting room or in your bedroom if you prefer. The number of games in the sitting room have been reduced but please ask if you'd like some others; if you use any during your stay, would you please leave them on top of the coffee table so that we know to quarantine them. 


For the remainder of the 2020 season we are no longer offering supper platters in order to minimise contact. If you would like to purchase a carry out from local restaurants rather than eating at the restaurant we can provide crockery, glasses and cutlery so that you can eat in the dining room. 


breakfast - at breakfast service we will arrange separate tables for each room (unless you are travelling together) and will aim to separate breakfast times as much as possible. We have removed the 'help yourself' sideboard in order to minimise potential touch points and food wastage. Instead we are asking guests to complete a more comprehensive breakfast selection menu the night before so that everything is prepared to order for you.

 

Our 'breakfast to go' is also on offer to all guests should they prefer.


cleaning- we have added additional steps to ensure deep cleaning of all bedrooms, bathrooms and public spaces between guests, and we are carrying out additional cleaning of all surfaces and touch points multiple times per day (banisters, door handles, door finger plates, etc).  Rooms will be ventilated throughout the changeover period and our laundry will be washed at a minimum of 60°c. As ever our guest rooms have plentiful liquid soap and individual hand towels and have tissues provided.


For the time being we are suspending daily housekeeping during your stay; instead we are asking that you put your bins and refreshment trays outside your room when you leave for the day and these will be cleaned and replenished and left outside you room in time for your return in the afternoon.


We have removed the following items from rooms but they are available should you need them: extra blankets, hairdryers, fan heaters and adaptors for USB/ EU/ North American plugs. 


check out - we ask that you check out by 10.30am.  In the morning of your departure we ask that you please open the windows in your room and bathroom before you leave, leave the room key in your room, and put any books and DVDs that you have used on your bed.
 

We will email our invoice to you on the last night of your stay; please either arrange a BACS payment the night prior to departure or be prepared to pay by debit or credit card on the morning of your departure. The card machine is sanitised after each use. Should you prefer to pay by cash, please have the exact sum ready.


after your visit - if you develop symptoms of Covid19 within 14 days of staying with us we ask that you please let us know as soon as possible.

out and about - we strongly recommend phoning ahead to book tables at local restaurants (see food page). Not all attractions (and public toilets) across the area are able to re-open this year so please research anywhere that you especially want to see; our beaches, lochs, hills and straths are all open and as beautiful as ever. Please be aware that face coverings are mandatory in Scotland in all shops, indoor visitor attractions, museums, galleries, hospitality and accommodation businesses and on public transport.

references -

Scottish Government  - Tourism and Hospitality sector guidance

VisitScotland - Get Tourism Ready checklist for small/ micro businesses 
UK Hospitality - Reopening guidance for Hospitality in Scotland  

Culgower House, Loth, Helmsdale. Sutherland, KW8 6HP, Scotland

+44 (0) 1431 821 268

© 2017-2020 Culgower House