We hope that you, your family and friends have come through recent months safely and we are pleased to welcome you (back) to our home. Whilst not wanting to bombard you with detailed risk assessments and cleaning specs, we would like to re-assure you about the necessary steps that we are taking to try and minimise risk for our guests, our family and our community in the current circumstances. We have successfully applied for the 'Good to Go' industry award which confirms that we have put the necessary processes in place and are adhering to Government and industry guidance, you can view our certification here .

Rest assured that despite any physical distancing that may be necessary at the moment, the warm Highland welcome has not changed (nor have the home baked cakes and shortbread), even in these somewhat bizarre times. If you have any questions or concerns please do contact us.

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pre-stay - we ask if you are feeling unwell or unsure of travelling, to please get in touch regarding your booking, our cancellation policy will remain flexible, but we do need to know if you are unable to travel. Last minute cancellations and no shows affect the purchasing decisions and preparations as well as the income of small businesses, so please do call to discuss your situation.

If a guest arrives exhibiting symptoms of Covid19 we reserve the right to refuse accommodation. Should you develop symptoms whilst staying with us please let us know immediately, in accordance with advice from the UK and Scottish Governments you will need to leave and return home.

If we need to close Culgower House due to government restrictions, we will contact you as soon as we can. We will either cancel your visit or move your stay to another date if you prefer. We will also try our best to recommend a similar property locally provided they are able to stay open.

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welcoming you -  check in time is from 4pm in order to ensure we have sufficient time to clean between guests.

We are no longer shaking hands with guests on arrival and departure and will aim to maintain physical distance whilst warmly welcoming you to the house. We are wearing masks in the public areas of the house and ask that guests do too. There is sanitiser from The Highland Soap Company in place at the front door, sitting room and dining room and would ask that this is used by guests upon arrival and on entering these public rooms. We also encourage guests to wash their hands thoroughly once they have been shown to their room and frequently throughout their stay. 

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We have removed information folders and reduced the numbers of cushions, books and DVDs. We will email you local information and house safety information prior to arrival so that you can peruse it on your own device. We have wifi throughout the house. You are welcome to borrow books/ DVDs from the bookshelves on the stair and upper landing; if you do, would you please leave them on your bed when you depart so that we know they have been used and we can then quarantine them before making them available to other guests.

cleaning- we have added additional steps to ensure deep cleaning of the house between guests.  Rooms will be ventilated throughout the changeover period and our laundry will be washed at a minimum of 60°c. As ever our guest rooms have plentiful liquid soap and individual hand towels and have tissues provided.

Extra blankets, hairdryers and fan heaters are stored in the wardrobes in each room, if you use them please leave them on your bed on departure so that we know to quarantine them.

check out - we ask that you check out by 10.000am.  In the morning of your departure we ask that you please put any books, DVDs, hairdryer etc that you have used on your bed.

after your visit - if you develop symptoms of Covid19 within 7 days of staying with us we ask that you please let us know as soon as possible.

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out and about - we strongly recommend phoning ahead to book tables at local restaurants (see food page). Not all attractions (and public toilets) across the area have been able to re-open this year so please research anywhere that you especially want to see; our beaches, lochs, hills and straths are all open and as beautiful as ever.

 

Please be aware that face coverings are mandatory in Scotland in all shops, hospitality / accommodation businesses and on public transport.

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references -

Scottish Government  - Tourism and Hospitality sector guidance

VisitScotland - Get Tourism Ready checklist for small/ micro businesses
UK Hospitality - Reopening guidance for Hospitality in Scotland  

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